Membership Points FAQs
Can I gift my points to another member?
No, you can only use your points to settle charges on your account or a linked member’s account.
What happens if I don’t use all my points before March 31, 2026?
Any unused points will expire and be lost after this date.
Can I get a refund for my points or membership?
No, unused membership, visits, and spa points are non-refundable.
What happens if I cancel my membership?
You must redeem any remaining spa points and accrued visits before your membership ends. Once your membership lapses, any unused visits and points will be lost.
What memberships can I buy with my points?
You can purchase any of the following memberships: [List applicable memberships].
Can I purchase monetary vouchers with my points?
No, you cannot purchase monetary vouchers with your points.
What happens to carried-over visits if I don’t use them within 12 months?
Any visits you carry over and do not use within 12 months will be lost.
Can I use my points to pre-pay for visits or guest fees after April 1, 2026?
No, you cannot use points for visits or guest fees beyond this date.
Can I part-pay with points if I don’t have enough for an item?
No, you must have enough points to cover the full cost of an item.
Can I combine my points with another member to make a purchase?
No, you cannot combine your points with another member’s.
Can I use 1 point per £1 for hydro beds?
Yes, you can use points to enjoy our hydro-massage beds.
Can I use my points while my membership is suspended?
No, you cannot use your points while your membership is suspended.
Can I pay my monthly subscription with points?
No, you cannot use points to pay for your membership fees.
Can I have vouchers paid for with points posted to me?
Yes, but you will incur a fee for the postal service.